FAQ
Where do I find my Account Number?
If you are an existing account holder with Science Supply Australia you can find your account number on the top right hand side of any of your previous Science Supply Australia invoices. If you do not hold an account with Science Supply and wish to do so please contact
and one of our friendly customer service team will contact you to make the appropriate arrangements.
How do I search for a product?
To search for products, on the menu please click the 'Products' option, then the 'Search' option. If you are an Educational or Winery customer please select the 'Login' option on the menu to view your specialised product range and special pricing.
How do I view my previous orders?
Providing you are logged in, you can view your previous orders by clicking on the "My Order" option on the menu in the blue Members Bar above.
How do I make changes to an already placed order?
Please contact
How do I save my order and place it at a later stage?
This feature can come in handy in a few different ways. If you get called away from your computer in the middle of an order you can "save" your order so that you don't lose the work you have already done. Alternatively you may set up a template of items you order regularly to eliminate the time spent on reselecting your products. To save your order you simply fill up your cart with the products you want, then from the "My Cart" screen, Click the button "Save Order". You will then be prompted to enter a reference for your order, Enter anything you like here, such as "monthly sulphuric acid order".
Subsequently under "My Orders" you will locate any saved orders you have been working on. You can now load this order at any time and keep working with it.
How do I find if my order was submitted online?
Make sure to login under the user which placed the order and click on "My Orders". You will see a list of orders under "Orders placed online", if your order is not listed there it would seem that it wasn't placed online. If you had chosen "Fax" during the Check Out procedure your order will not appear online the website only generates a fax form with your order for your convenience.
However if you do believe you had placed the order online and it's not listed, please contact
How can I recover my password?
If you have forgotten your password you can easily retrieve it by clicking on the "Login" option. Under the Password text box you will find a link labelled "Forgotten your password?" Click it and follow its instructions.
What are the restricted products requiring permits or approvals?
S4 / S7 Poisons
Schedule 4 (S4) and/or Schedule 7 (S7) chemicals will only be supplied to customers holding a current poisons permit from the relevant State Government Health department. A copy of the permit may need to be sent to Science Supply Australia before order(s) can be processed.
Ethanol Permits
The supply of undenatured ethanol is controlled by a permit issued by the ATO (some industry specific exclusions apply). If applicable, a copy of the permit is required by Science Supply Australia prior to the processing and delivery of orders.
EUD1 or EUD2 Chemicals
The supply of EUD classified chemicals is restricted. The supply of all EUD items is subject to approval and the satisfactory completion of the relevant documentation.
* Please direct your queries to Customer Service on
What do I do if my delivery address is blank?
Educational customers from the old Science Supply website will have to add a default delivery address to their online account. This can be done by clicking on the "My Detail" menu option on the blue members bar and clicki "Manage Delivery Addres".
Can we have more than one login account?
Should you require more logins for your organisation please contact